Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at ronaldsmunez85@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

 

Return Shipping Costs 

For domestic returns (Philippines), return shipping is at the customer's expense unless the item is defective or incorrect. For international returns (US, EU, and other regions), please contact us — return shipping costs will be assessed on a case-by-case basis.

 

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

 

Non-Returnable Items

 The following items cannot be returned:

  • Sale items
  • Gift cards
  • Items that have been worn, washed, or damaged after delivery

 

Exchanges 

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

 

European Union — 14-Day Cooling-Off Period 

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must be in the same condition as received — unworn, unwashed, with tags, and in its original packaging. Proof of purchase is required.

 

Refunds 

Once we've received and inspected your return, we'll notify you of the approval status. If approved:

  • Card/online payments: You'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
  • Cash on Delivery (COD) orders: Refunds will be issued via bank transfer. Please provide your bank details when contacting us.

If more than 15 business days have passed since your refund was approved, please contact us at ronaldsmunez85@gmail.com.